For big tech platforms, one of the more urgent questions to arise during the pandemic’s early months was how the forced closure of offices would change their approach to content moderation. Facebook, YouTube, and Twitter all rely on huge numbers of third-party contract workers to police their networks, and traditionally those workers have worked side by side in big offices. When tech companies shuttered their offices, they closed down most of their content moderation facilities as well.
Happily, they continued to pay their moderators — even those who could no longer work, because their jobs required them to use secure facilities. But with usage of social networks surging and an election on the horizon, the need for moderation had never been greater. And so Silicon Valley largely shifted moderation duties to automated systems.
The question was whether it would work — and