The Future Of Unified Communications In The Wake Of Covid-19

SVP of Product & Design at Fuze, a global cloud communications and collaboration software platform for the enterprise.

In recent years, business leaders have increasingly turned to unified communications as a service (UCaaS) to keep distributed teams connected and to remain competitive in the ever-evolving digital economy. However, after the global Covid-19 outbreak and the subsequent rapid shift to remote work, practically overnight UCaaS no longer became a nice-to-have investment but rather a key pillar for business success across the majority of industries.

In fact, according to a recent report from Avant Research & Analytics (via Computer Weekley), general interest in UCaaS increased by 86% immediately after the Covid-19 pandemic. While it’s clear that UCaaS is a foundational tool for businesses today, the increase in demand raises a critical question for business leaders: “What will the future of UCaaS look like after the threat of Covid-19 subsides?”


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