Construction begins with virtual groundbreaking ceremony attended by Singapore Prime Minister Lee Hsien Loong, South Korea’s Industry Minister Sung Yun-mo, and Hyundai Motor Group Executive Vice Chairman Euisun Chung
HMGICS to serve as an innovation center for future mobility studies
Construction due to be completed by the end of 2022
Center to lead paradigm shift in mobility value chain, spanning the entire lifecycle of vehicles
Small-scale manufacturing capabilities focused on EVs to test a customer-centered manufacturing platform
HMGICS to explore new business concepts, including battery-as-a-service
SEOUL, South Korea and SINGAPORE, Oct. 13, 2020 /PRNewswire/ — Hyundai Motor Group (the Group) celebrated the groundbreaking announcement of the Hyundai Motor Group Innovation Center in Singapore (HMGICS) with a virtual ceremony today. The center will act as an open innovation lab for the Group’s future mobility research and development, with the aim of revolutionizing the future mobility value chain.
CEO of Rialtes Technologies, a global business consulting and cloud-based property management solution company headquartered in Austin, TX.
The property management industry has traditionally been hyper-social. Although property management has been adopting technology over the past few years, the focus was primarily on accounting and reporting. But with the Covid-19 pandemic continuing to cast uncertainties, it is time to shift that focus toward leveraging technology to improve the customer experience.
So how can an industry like property management adopt technology and continue business while not compromising on customer satisfaction? As the CEO of a cloud-based property management solutions provider, I’ll outline several ways in which property management companies can leverage technology to improve their customer experience in an age of social distancing, along with some best practices for adopting new property management technologies.
How To Improve The Customer Experience Via Technology
Sources have told TechCrunch that Twilio intends to acquire customer data startup Segment for between $3 and $4 billion. Forbes broke the story on Friday night, reporting a price tag of $3.2 billion.
We have heard from a couple of industry sources that the deal is in the works and could be announced as early as Monday.
Twilio and Segment are both API companies. That means they create an easy way for developers to tap into a specific type of functionality without writing a lot of code. As I wrote in a 2017 article on Segment, it provides a set of APIs to pull together customer data from a variety of sources:
Segment has made a name for itself by providing a set of APIs that enable it to gather data about a customer from a variety of sources like your CRM tool, customer service application and website and pull
Have a problem at Robinhood? Well, that’s too damn bad.
Robinhood might take 3 weeks to get back to you, even in cases of fraud in progress.
Please consider No One at Robinhood to Call
It took Soraya Bagheri a day to learn that 450 shares of Moderna Inc. had been liquidated in her Robinhood account and that $10,000 in withdrawals were pending. But after alerting the online brokerage to what she believed was a theft in progress, she received a frustrating email.
The firm wrote it would investigate and respond within “a few weeks.” Now her money is gone.
Pruthvi Rao, a Chicago software engineer, said his account was hit on Oct. 6. His bet on Netflix Inc. was liquidated and $2,850 was soon withdrawn. He said he’s sent more than a dozen emails to Robinhood’s customer support address, and that he even tried
LONDON, Oct. 08, 2020 (GLOBE NEWSWIRE) — Rackspace Technology ™ (NASDAQ: RXT), the multicloud solutions provider, has today announced that its management of Relay42’s Amazon Web Services (AWS) IT infrastructure is supporting the AI-driven data business to deliver up to 500,000 personalised customer data events per second.
Dutch-headquartered Relay42 turns data into meaningful relationships customers including Air France-KLM, Heineken, Mazda and FedEx. Speed, latency and security are fundamental components in data marketing, all of which AWS provides in its underlying infrastructure, helping Relay42 meet its business objectives of delivering personalised messages and experiences to end users in a matter of seconds.
Rackspace Technology also optimised Relay42’s cloud spend via CloudHealth, which identified cost savings of $8,000 per month in the initial months of the pandemic with zero impact on performance.
The global footprint of Rackspace Technology is enabling Relay42’s global expansion plans as it aims to double the size of
New specializations help partners become trusted advisors across every market as global channel ecosystem grows by over 400 percent
Okta, Inc. (NASDAQ:OKTA), the leading independent provider of identity for the enterprise, today at Okta Showcase, announced Customer Identity and Okta Access Gateway Specializations within Okta Partner Connect. The two new areas of focus coincide with considerable global partner momentum for the company, which has seen an over 400 percent increase in the global channel partner ecosystem in the last two years.
The COVID-19 pandemic has created unprecedented challenges for organizations around the world. With millions of people working remotely, companies need to ensure connectivity and security for employees and customers alike. Okta Access Gateway solves the hybrid IT access problem for enterprises, connecting on-premises legacy and custom-built applications to the Okta Identity Cloud to enable workforces to easily access every application through a centralized identity provider. With the new challenges
Record bookings growth rate of over 100% year-over-year driven by new customer acquisition, new partners, and distribution channels including the largest master agent in North America
Top rated cloud contact center by industry analyst Omdia (formerly Ovum) ranking #1 for Platform Functionality, Reliability, and Interoperability in 2020
Highest rated cloud contact center by customers
Highest ROI and Fastest Time to Deploy of all CCaaS providers based on G2 customer reviews with a deployment time less than half the industry average (1.6 months) and an ROI payback period two times better than the industry average.
Highest availability in the industry recently measured at 99.999%+ for the last 12 months.
Frost & Sullivan Industry Director Nancy Jamison noted, “Companies looking at emerging channels, omnichannel, and AI would do well to look at Bright Pattern…All channels are native to the platform, enabling true omnichannel conversations and omnichannel quality management.” Bright Pattern also placed
The third time really has been a charm for Sandi Lin and Jason Stewart.
The entrepreneurs began their startup journey in 2013 when the former Amazon employees launched Everpath, a Techstars Seattle company that tried to build a Yelp for online classes. They soon pivoted and began targeting independent instructors, offering them a platform to host online education.
“I call those my first two failed startups,” Lin said this week.
It was the third evolution of the original idea that really took off. Lin and Stewart saw a lot of interest from enterprise companies needing help building customer education experiences. They ultimately launched Skilljar, which has now delivered more than 10 million hours of instruction and 100 million lessons via on-demand and virtual live training programs hosted on its learning management platform.
Microsoft’s Dynamics 365 tools for customer service and financial planning, are becoming an increasingly important part of its business, particularly its customer data platform.
Microsoft’s customer data platform is meant to help companies collect customer information in one central place, so that they can use it to improve customer service.
Dynamics 365 as a whole has the potential to become a much bigger and stronger competitor to Salesforce in the customer data space, Futurum Research analyst Dan Newman told Business Insider.
Microsoft’s product is designed to connect to any data collection tool, whether Microsoft owns it or not, which gives customers more flexibility than Salesforce does, he said.
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Microsoft’s Dynamics 365 tools for customer service and financial planning, are becoming an increasingly important part of its business and seeing healthy growth, too: Last quarter the product’s revenue jumped 38% year-over-year.