Open Systems Is Named by Gartner in Its 2020 Market Guide for Managed Detection and Response Services

A Few Months After Launching its MDR Service, Company is Recognized as a Representative Vendor

Open Systems, the preeminent cybersecurity and networking provider for the enterprise cloud, today announced that it has been listed as a Representative Vendor in Gartner’s 2020 Market Guide for Managed Detection and Response Services1 (MDR).

This news comes as the company’s recently launched MDR service has already won notable deals with several enterprise customers to protect more than 150 of their sites worldwide.

MDR is an increasingly popular security option for enterprises, with a sudden growth in interest driven largely by the dramatic rise in cyberattacks due to COVID-19. The report states, “Gartner has observed a 44% growth in end users’ inquiries during the past 12 months” and that “by 2025, 50% of organizations will be using MDR services for threat monitoring, detection and response functions that offer threat containment capabilities.”

“Demand for MDR

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AI investment increased during the pandemic, and many business plan to do more, Gartner found

A quarter of IT professionals increased AI investment levels due to COVID-19, 42% kept it at the same level, but 75% plan to continue or begin new AI projects in the next 6-9 months.

AI (Artificial Intelligence) concept. Electronic circuit. Communication network.

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As far as enterprise artificial intelligence projects are concerned, the COVID-19 pandemic was just a minor bump in the road, Gartner found: 24% of business and IT professionals surveyed said they increased AI investment during the pandemic, and 42% kept investment at the same level.

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Driving current AI investment has been customer experience and retention, revenue growth, and cost optimization, Gartner found. Those areas of focus are likely to continue as new projects are initiated in the post-pandemic business world, which Gartner said will be rich with AI investment.

Seventy-five percent of respondents said that they plan to continue current AI initiatives or invest in new ones over the

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