MessageBird, a cloud communication platform spanning AI-powered contact center software and APIs for developers, has raised $200 million in a series C round of funding led by Spark Capital. The company has now raised a total of $300 million and is valued at $3 billion.
The Netherlands-based company is perhaps best known for its Twilio-like platform that enables app makers and enterprises to add messaging, voice, SMS, and email functionality to their products through an API (application programming interface). This spares them the resource-intensive task of developing communications infrastructure and makes it easier for companies like Uber to offer text- and voice-based communication features inside their apps.
MessageBird has also been broadening its horizons. Back in March, the company launched Inbox, a cross-channel contact center platform touted as the “Slack for external communications.” Inbox allows companies to receive inbound customer service requests from messaging apps, SMS, voice, and email