BOSTON, Oct. 14, 2020 /PRNewswire/ — Orbita, the leading provider of HIPAA-compliant conversational voice and chat solutions for healthcare and life science organizations, today launched a new module designed to help pharmaceutical companies better detect and report adverse events. The new platform-agnostic Adverse Event module, built on the latest technology in machine learning and natural language processing, integrates into existing chat services to accurately detect and seamlessly assist users in reporting adverse reactions to medications, ultimately improving the efficiency and timeliness of adverse event reporting.
Machine learning fuels seamless and accurate reporting
Chatbots are an increasingly popular tool for patient support programs, but few are equipped to accurately flag if a patient is having a medication-induced side effect, which can hinder pharmacovigilance processes and success. Orbita’s new Adverse Event module draws from a robust corpus of medical and conversational data, while machine learning continually improves the module to increase