Restaurants around the world were forced to shut down their dining rooms at the onset of the COVID-19 pandemic earlier this year to comply with stay-at-home orders. While many operations closed for good, others reopened at limited capacity several weeks later, sparking creative solutions to enforce social distancing guidelines, including utilizing mannequins. Others were more conservative and opted to place plastic or glass partitions between tables. But which socially-distanced dining room do consumers prefer?
A study published in the International Journal of Hospitality Managementrevealed that consumer perceptions of the dining room that utilized partitions were significantly greater than those that used mannequins. Scott Taylor, assistant professor at the University of Houston Conrad N. Hilton College of Hotel and Restaurant Management, led the survey of more than 300 people comparing the two servicescapes on the qualities of aesthetics, comfort, safety and cleanliness.
“Results of the current study suggest that consumers
Now Yelp, the platform that has more than 200 million crowdsourced reviews, announced Thursday that it will start flagging businesses that have been accused of racism, a new practice that some critics say could be abused by users.
In a blog post by Noorie Malik, the vice president of user operations, Yelp announced it will affix a “Business Accused of Racist Behavior” alert on accounts only when there is “resounding evidence of egregious, racist actions from a business owner or employee, such as using overtly racist slurs or symbols.” The alert will always be accompanied by a link to a news story from a credible media outlet, Malik wrote.
“As the nation reckons with issues of systemic racism, we’ve seen in the last few months that there is a clear need to warn consumers about businesses associated with egregious, racially-charged actions to help people make more informed spending decisions,” Malik
Japanese company Softbank debuted Servi, a new food service robot.
Softbank is the company behind humanoid robot Pepper and the owner of Boston Dynamics.
Servi has already worked at Denny’s and other restaurants amid Japan’s labor shortage.
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Japanese tech giant Softbank is testing out a new food service robot in Japan, Reuters reported. Servi, the appropriately-named robot, has several tiers that can be used to deliver food to customers as an answer both to social distancing because of COVID-19 and Japan’s labor shortage.
Servi will act as a waiter, with the ability to carry food and drinks from the kitchen to tables. It will use 3D cameras and LIDAR technology to navigate around tables and customers, the same technology used by autonomous vehicles. It officially launches in Japan in January but has already been tested by some restaurants
Voice down services help reduce pressure on associates to enforce new health and safety mandates during the health crisis
Interactive remote video monitoring service with automated voice-down helps retailers and restaurants promote social distancing and mask-wearing guidelines
Earth City, MO, Sept. 22, 2020 (GLOBE NEWSWIRE) — Interface Security Systems, a leading managed service provider delivering business security, managed network, and business intelligence solutions to distributed enterprises, today announced it is now offering interactive remote video monitoring service with automated voice-down options to help its retail and restaurant customers promote social distancing and mask-wearing guidelines on their premises.
A growing number of retailers and restaurants are reporting increased incidents of agitated customers and in-store violence during this health crisis. The physical distancing measures introduced in stores and restaurants, limits on the number
LAKE FOREST, Calif.–(BUSINESS WIRE)–Del Taco Restaurants, Inc. (“Del Taco” or the “Company”), (NASDAQ: TACO), the nation’s second largest Mexican quick service restaurant* (MQSR), today announced that Erin Levzow is appointed to the new position of Vice President Marketing Technology. Levzow brings a wide breadth of experience in marketing, marketing technology, mobile apps and ordering technology, as well as building loyalty and rewards programs, across multiple industries.
“As the technology space becomes more critical for customer engagement every year, we continue to plan and execute against building competitive and innovative systems for our brand,” said Tim Hackbardt, Chief Marketing Officer of Del Taco. “We are pleased to welcome Erin to the Del Taco team to carry forward our marketing technology efforts. I know her experience shaping successful digital, martech and ecommerce strategies will make a tremendous impact on the ways we engage with our guests and differentiate our fresh
CKE Restaurant Holdings, Inc. (CKE), parent company of Carl’s Jr.® and Hardee’s®, today announced the hiring of Lance Tucker as Chief Financial Officer (CFO) and Phil Crawford as Chief Technology Officer (CTO). Both executives bring extensive industry experience in food service, franchising, growth, and innovation.
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Phil Crawford (Photo: Business Wire)
“We are excited to build on the strength of our current management team with the addition of these two exceptional hires,” said Ned Lyerly, Chief Executive Officer at CKE Restaurants. “Lance and Phil will be key contributors as we build on our brands’ momentum, innovate and address new consumer behaviors.”
Tucker returns to the Southeast from his position in Southern California where he served as EVP and Chief Financial Officer for Jack in the Box, Inc. Prior to that, he spent nine years at