Yelp Will Add Racist Behavior Tags to Business Pages

Illustration for article titled Yelp Will Now Advise Customers When a Business Is Racist Enough to Land in the News

Screenshot: Yelp

Yelp will now warn customers that they’re looking at a “business accused of racist behavior”—just so long as it’s been racist enough to warrant a mention in the news.

The review platform announced in a blog post Thursday that it will place an alert on a business page when a business “gains public attention” such as a news article documenting “egregious, racist actions from a business owner or employee, such as using overtly racist language or symbols.” Previously, Yelp implemented a “Public Attention Alert” feature that informed visitors that a business may be at the center of a controversy involving racism, but that alert didn’t specify whether the business was the source of the bigoted behavior or the target.

“As the nation reckons with issues of systemic racism, we’ve seen in the last few months that there is a clear need to warn consumers about

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Yelp will begin flagging businesses with “racist behavior”

“Communities have always turned to Yelp in reaction to current events at the local level. As the nation reckons with issues of systemic racism, we’ve seen in the last few months that there is a clear need to warn consumers about businesses associated with egregious, racially-charged actions to help people make more informed spending decisions,” Malik wrote.

But some people are concerned that the Yelp label could be misused and incorrectly ostracize businesses who may not deserve it.

“The problem with this is that people may use it to cancel businesses unjustifiably,” one Twitter user wrote in response to the news Friday.

Yelp said it has a system in place to try to prevent that from happening. The company’s user operations team already investigates and disables reviews or puts alerts on business pages if it finds that the business is seeing a huge uptick in reviews in response to news

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Yelp flags restaurants accused of racism, raising concerns

Now Yelp, the platform that has more than 200 million crowdsourced reviews, announced Thursday that it will start flagging businesses that have been accused of racism, a new practice that some critics say could be abused by users.

In a blog post by Noorie Malik, the vice president of user operations, Yelp announced it will affix a “Business Accused of Racist Behavior” alert on accounts only when there is “resounding evidence of egregious, racist actions from a business owner or employee, such as using overtly racist slurs or symbols.” The alert will always be accompanied by a link to a news story from a credible media outlet, Malik wrote.

“As the nation reckons with issues of systemic racism, we’ve seen in the last few months that there is a clear need to warn consumers about businesses associated with egregious, racially-charged actions to help people make more informed spending decisions,” Malik

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New Yelp Policy Will Flag Businesses Accused of Racism

Yelp  (YELP) – Get Report rolled out a new feature Friday that will alert users when an establishment has been associated with what the review site called “egregious, racially charged actions.” 

The San Francisco company’s site enables users to rank and comment about businesses.

“As the nation reckons with issues of systemic racism, we’ve seen in the last few months that there is a clear need to warn consumers about businesses associated with egregious, racially charged actions to help people make more informed spending decisions,” the company said in a statement. 

A banner with a red exclamation point and a tile of “Business Accused of Racist Behavior” will appear under a business where “someone associated with this business was accused of racist behavior.”

The banner also will say whether the racist behavior resulted in an influx of people posting their views to a business’s Yelp page. Those negative

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Yelp rolls out new tactic to warn consumers about businesses accused of ‘overtly racist actions’

Yelp has a zero tolerance policy for racism.

The company, which publishes and aggregates crowd-sourced business reviews, announced Thursday it will be placing a new “Business Accused of Racist Behavior Alert” on Yelp pages to warn users about businesses that have been said to display “overtly racist actions.” They will also include a direct link to a news article for consumers to learn more about the reported incident.

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“We know these values are important to our users and now more than ever, consumers are increasingly conscious of the types of businesses they patronize and support,” Noorie Malik, vice president of user operations, wrote in a blog post. “In fact, we’ve seen that reviews mentioning Black-owned businesses were up more than 617% this summer compared to last summer. Support for women-owned businesses has also increased, with review

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Yelp adds alert to notify racist behavior on business reviews

Yelp’s new Business Accused of Racist Behavior Alert is an extension of its Public Attention Alert.

The consumer review platform Yelp has added a new feature that allows users to flag businesses accused of racism.

Noorie Malik, the company’s vice president of user operations, released a statement Thursday on the site’s blog detailing the new initiative. “At Yelp,” she said, “we value diversity, inclusion and belonging, both internally and on our platform, which means we have a zero-tolerance policy to racism.”

The online consumer review platform Yelp has added a new feature alerts that allow its users to flag businesses accused of racism. (Photo by Spencer Platt/Getty Images)
The online consumer review platform Yelp has added a new feature alerts that allow its users to flag businesses accused of racism. (Photo by Spencer Platt/Getty Images)

“We know these values are important to our users,” Malik noted, “and now more than ever, consumers are increasingly conscious of the types of businesses they patronize and support.”

Her statement goes on to reference the police protests this summer that

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Yelp will now identify businesses accused of racism on its platform

Starting Thursday, Yelp will add an alert on the pages of businesses that have been accused of racist behavior, following several widely covered allegations of racism at U.S. restaurants in recent months.

The crowdsourced review platform is often the first place customers go to sound the alarm about discriminatory or racist behavior at businesses, discouraging other potential patrons from spending their money there.

“Communities have always turned to Yelp in reaction to current events at the local level. As the nation reckons with issues of systemic racism, we’ve seen in the last few months that there is a clear need to warn consumers about businesses associated with egregious, racially-charged actions to help people make more informed spending decisions,” said a Yelp blog post.

The new “Business Accused of Racist Behavior” alert, paired with a red icon, will appear at the top of the page for a business that has been

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